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Archive for the ‘Business Class’ Category

Delta Orders 100 New Boeing 737-900ER Aircraft

Posted by thetraveldoctor on September 3, 2011


New Delta 737-900ER

The New Delta 737-900ER

Delta Airlines announced on August 25, 2011 that it had ordered 100 Boeing 737-900ER aircraft from Chicago Based Boeing Corporation. These aircraft will be for delivery between 2013 and 2018. These aircraft will replace older planes in the Delta fleet.

The order will enable Delta to add 100 fuel-efficient, state-of-the-art 180 seat aircraft to its world wide fleet, replacing on a capacity-neutral basis older technology aircraft that will be retired from the fleet. The new Boeing 737’s will have a range of 3,200 nautical miles and will be able to operate on any domestic route offered by Delta.

The new 737-900ER will be Delta’s first aircraft to feature Boeing’s new “Sky Interior,” which offers expanded carry-on luggage space, a roomier, more airy cabin and an LED lighting system that provides different color schemes, such as a soft blue sky and a relaxing pallet of sunset colors throughout the aircraft.

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AA Ups the Fees To Reserve A Window or Aisle Seat

Posted by thetraveldoctor on August 30, 2011


American Airlines with seats to sell

American to charge extra for Window & Aisle seats

Just when you think the airlines can’t think of anything else to charge you for AA finds a new twist! Yes that’s right, AA introduced a new “Preferred Seats” charge. So if you want a window or aisle seat toward the front of the economy section you are going to have to anti up more cash. It’s now not good enough that you paid $300 for the air ticket, now they want you to pay a fee to sit down!  These “Preferred Seats” will begin at $4 per flight segment and will vary based on length of flight and time of day. So if you take a prime time flight from let’s say Chicago to Los Angeles, you could pay $15 or more for a window or aisle seat. Talk about a rip off!

I don’t understand what these airlines are thinking. They are nickeling the public to death. I don’t know where it will stop. The next charge will be $25 to get off the airplane and $10 if you want to stand the entire way.

Keep up the good work American. You should win an award for the worst customer service. Your matto should be “We’re not happy until your unhappy!”

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United Airlines Needs Customer Service Lessons

Posted by thetraveldoctor on June 20, 2009


United Terminal at O'Hare

United Terminal at O'Hare

This has got to be the height of how not to treat a customer. My daughters Mother-in-law purchased 2 round trip tickets for my daughter and her husband for their honeymoon. They were headed to Rome, Italy from Chicago. The best fare and connections were through Toronto on Air Canada. The entire itinerary was on Air Canada except for the first leg of the trip which was from Chicago to Toronto. This leg was a code share flight with United Airlines. That means that United Airlines operated the flight, but the ticket showed an Air Canada flight number but also said “Flight Operated by United Airlines.”

The tickets were purchased about 4 months ago. During that time, United Airlines had a major schedule change and canceled a large number of flights. One of those flights  was the Air Canada code share flight that my kids were on. Now you would think that United would have let us know that the flight was canceled. That would have been the proper thing to do, but remember, this is United, an Airline that does not know what the words “Customer Service” means.

So let’s jump ahead to the night before the flight. I ask my daughter what the flight number was so I can check the times and maybe even get them checked in and get a boarding pass. She gives me her itinerary and I proceeded to look up her flights, but I could not find her first flight number. So I checked all the flight from Chicago to Toronto and I found that her flight did not exist anymore. So I tried to check her in on the United website. But it was not able to check them in as the website said that they did not have a flight from Chicago to Toronto. Now I am really worried. So we call Air Canada. They tell me that they have rebooked them on a United flight to Toronto at 110PM. So I felt a little better, but I still didn’t trust United. So I  called United Airlines Reservations. By the time we got to a real person I was very nervous. I gave the United reservation agent the reservation number and I was told the flight was an Air Canada flight. I told the agent, “No it is your flight, because it is a 737 aircraft and Air Canada does not have any 737’s. The agents argued with me for a few minutes, but then agreed with me that it was a United flight. I hung up, but I still was not feeling very good about this, as it was still not showing the flight correctly in the United reservation system.

The No Customer Service Gate Check In

The No Customer Service Gate Check In

Fast forward to the next day. My kids arrive at O’Hare Airport at 11AM for the 1;10PM Flight. They get in the International check in line and they wait, and wait and wait. After 50 minutes in line, they get to the kiosk and try to check in. But my fears come true and it will not let them check in. It says on the screen “Cannot complete check in, Please see agent.” So they turn around and grab an agent and she tells them they have to go and stand in yet another line to see an agent. They have now been at the airport for 1 hour trying to check in. The next line has at least 40 people in it and only one agent working the line. It takes them 40 minutes to get to the agent. Once they get to the agent, they are told  by the agent “You are too late, I cannot check you in, there is only 20 minutes before flight time. Go to Air Canada, it’s their ticket.” Can you believe that! And she was rude on top of it. They told her that they have been waiting almost 2 hours in LINE! There was no response from the agent. So they gathered up their luggage and  walked from Terminal 3 to Terminal 2, which is a long haul.

The Air Canada Agent they finally checked in with could not have been nicer to my Daughter and Son In Law. She could not believe that United treated them so poorly. She apologized and booked them on an Air Canada flight at 2PM and up graded them to First Class. This is the sign of a Class Airline. United can learn a lot about customer service from the Ticket Agent at Air Canada. Because if you don’t treat your customers with respect, then you won’t have any customers. And if you don’t have any customers, you won’t have an airline. Just some food for thought United!

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Ryanair To Consider “Pay To Pee”

Posted by thetraveldoctor on March 6, 2009


 

Ryanair on Take Off

Ryanair on Take Off

Ok, this is the most ridiculous thing I have every heard. Ryanair, an Irish discount airline is considering a new way to make money. They already charge for everything extra on their flights, but now they want you to pay to pee! That’s right, you have to go, you have to pay! I never thought that anyone would have the nerve to charge you to go to the toilet on an airplane! 

So there you are at 35,000 feet and you have to go and you don’t have any change? What do you do? Do you wet your pants? Do you walk down the aisle and ask everyone for spare change so you can GO? 

Here is a quote from a Ryanair official. “One thing we have looked at in the past and are looking at again is the possibility of maybe putting a coin slot on the toilet door so that people might actually have to spend a pound to spend a penny in future,” This is just crazy! 

So if you are thinking of flying Ryanair in Europe, be sure to take some spare change. You never know when you may have to GO!

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Bogus Currency Conversion Fee on Bank of America CC

Posted by thetraveldoctor on February 17, 2009


 

Just Waiting for That International Flight

Just Waiting for That International Flight

You think that you have seen everything and then your friend gets hit with a bogus credit card charge for purchasing an Air Canada ticket in the United States. Here is what happened.

My friend purchased a ticket from a travel agent in the Chicago area. The Ticket was purchased  from Chicago to Rome round trip on Air Canada with a connection in Toronto. The ticket was purchased in the United States in US dollars. Now you should know that it is against the law to purchase an international ticket in the United States in a foreign currency, so the ticket must be purchased in US Dollars. My friend used his Bank of America Visa card to purchase the ticket. When the Bank of America Visa statement arrived, there was a 3% currency conversion fee for the ticket which amounted to over $80. Now how do you charge a currency conversion fee for a ticket that was purchased in US dollars? That’s right, you can’t but Bank of America did because they can and there is nothing you can do about it because they tell you it is a fee that cannot be disputed.

We talked with Air Canada and they agreed that the ticket was purchased in US dollars in the US and there was never any currency to convert. We called Bank of America back and they insisted that they were right that there was a currency conversion (yeah right) and that the fee could not be disputed. My friend asked Bank of America for proof. They said they would send proof. I can’t wait to see what they sent. The travel agent has proof that there was never any currency conversion, Air Canada has proof there was never any currency conversion, but Bank of America, they have proof. This is the biggest scam I have seen in the travel industry in years. I cannot imagine how much money is taken in by charging this fee on Air Canada tickets.

If anyone out there has had this happen to them, please reply to this blog. This has got to end and my friend will not let it go.

Posted in airlines, airplane, airports, Banks, Business Class, Credit Cards, economy, futures, Government, investments, Transportation, Travel, travel agents, Vacations | Tagged: , , , , , , , , , , , | 6 Comments »

A Tale of Two American Airline’s Cities

Posted by thetraveldoctor on November 17, 2008


 

New American Terminal at Miami Airport

New American Terminal at Miami Airport

I am writing this on my way home from a conference in Miami FL. I am sitting in seat 28C on an American Airlines 757. I don’t know why, but American can’t seem to give me two problem free flights in a row. 

Let’s start on Saturday morning at Chicago’s O’Hare airport. I had a 9AM flight to Miami. I arrived at O’Hare at 7:20AM. I walked up to the self-service kiosk, checked my bag (for $15 –Ouch!) and was on my way to the gate. The American employees we very helpful and very pleasant.

I made it through security. Let me tell you, that is always an experience. I was behind a family of 3. They had 3 suitcases, 3 carry-on bags, a stroller and various stuff in their pockets. Well, it took them 10 minutes to get every thing on the belt and get it into the scanner. Then of course they could not get through the metal detector. They must have gone through that detector 10 times until they stopped beeping. It was a comedy of errors. I had to laugh or I would have started to cry. They need to bring the “Family Lane” to O’Hare so that people that travel a lot and know how to go through security can avoid these situations.

So I made it through security, finally! I proceed to the gate and waited to board. The boarding process went smooth, even with a full plane and we were off to Miami on time! Wow, what a great flight. I really enjoyed it, all the on board entertainment worked very well, and the seat reclined too, as little as it reclines, it’s still nice when it works. We arrived at Miami 10 minutes early and I was a happy customer. Now remember, I check my bag. I guess that was a mistake. I waited almost 40 minutes for my bag and my bag was one of the first ones to come around the belt. I guess this should have been my first clue that American at the Miami Airport has some major operational problems. I took my bag and I was off to the Hyatt Regency Miami in a cab. I actually got a cab driver that knew where he was going and got me to the hotel in record time.

It was a great weekend conference. I had hundreds of people at my workshop and panel. It was a really wonderful experience.

So it is now 5:30AM on Monday and I am on my way to the Miami Airport for my return flight home. I arrive at the American Airlines terminal and proceed to the self-service check-in. As easy as it was at O’Hare on Saturday, it was that very difficult in Miami. I had already checked in on my computer at the hotel and I had my boarding pass. So I followed the directions on the self check-in machine and I touched “Bag Check Only.” I am good at following directions. It then told me to scan my boarding pass or put in my record locator number. Well, my boarding pass would not scan, so I entered my record locator number. It took it a while but it found me. It asked me how many bags I wanted to check and I pressed 1. It then asked me for my credit card. I inserted my Amex, it didn’t like that one, it said, “Enter another Credit Card” so I entered my Visa. I guess it liked that magnetic strip, and it charged my credit card. It then told me to go to the “Checked Baggage Only” line. And then it printed another boarding pass for me. Why I don’t know. So there are signs all over that state “Look For The Baggage Only Check-in Line.” That’s great, I am looking all over the place for this Baggage line and I can’t find it. I ask one of the AA employees, where is this Baggage Only line for self-serve? She informs me that I should just get in any line, we don’t have a Baggage Only line. Now mind you, I am standing in front of this sign that is telling people to look for this Baggage Only line and this employee is telling me they don’t have a Baggage Only line. So I get in line and I wait 20 minutes to hand my bag to an agent and it is 6AM! Once I get to the agent, she could not print out my luggage tracking tag that I had already put in all the info in the check-in kiosk. Unlike the Chicago Check-in kiosk where your luggage tags are printed out at the front of the bank of kiosks. So it took 30 minutes for me to check in at a very disorganized Miami Check-in area for American. Then you have to lug your bag over to this area where another employee takes your bag. And this is out of the way. They really have to figure this baggage thing out in Miami.

Now it’s off to the security. I figured, 630AM on a Monday morning, how bad could it be. I came around the corner and noticed that the line was not that long. So that was a good sign. Little did I know that the TSA agent that was checking ID’s thought he was Columbo and was interrogating every passenger that had to pass through his post. This short line that should have been no more than 5 minutes turned into another 20-minute ordeal.

Once I got through security, and yes I was behind another family that had at least 120 pieces of stuff to put thought the belt. How do I get so lucky! All I want to do is check in, go through security and get on my airplane. Is that too much to ask?

I now hike to the new gate area at the Miami Airport. American has opened part of their new terminal. It is really very nice, but the hike to the last gate, well, it’s a REAL hike. And there are no moving sidewalks like some other new airports with long walks have. But I make it to the gate with about 35 minutes to spare. I find a nice spot to settle in to wait for boarding. Now I understand how AA wants to board. You have a group and you are to board by group. Well, it kind of didn’t happen, as the agents lost control of the entire boarding process, which in turn backed everything up. It was like watching a keystone cop movie. Instead of having each group board, they boarded the early boards and then they called group 1, then 2 minutes later they called group 1, 2 and 3. And this is on a FULL 757! On the plane, there was not enough space for the deluge of carryon bags that the $15 bag charge has caused. People standing in the aisles shoving these bags that should have never gotten past the gate agent, trying to cram them into the overhead bins. Well, we did leave 8 minutes late, because no one that was in the aisle would sit down. What a nut house!

So we finally get settled and the plane gets pushed back, taxied and we took off.  The crew was friendly and efficient, but the audio system had this terrible buzz that it was very hard to watch the video. After about 15 minutes of the buzz, it started to fade, so I was able to watch the “CBS eye on American” video entertainment on the video screen. They showed 3 sitcoms. “How I Met Your Mother” “The New Adventures of Old Christine” and “The Big Band Theory.” Now these are prime time family sitcoms right? Well, I guess American doesn’t think so. Get this, they were bleeping out 25% of the dialog. It ruined the video. I was able to read lips at times and the words they were bleeping out were, sex, screwed and full sentences. Folks, these are not programs that are on pay per view, these are prime time network sitcoms. I just don’t get it. Why would they censor these programs? It really ticked me off. I think that American needs to chill out or stop airing video on its aircraft.

 The flight itself was comfortable and the plane was clean. But if you have to fly out of Miami on American, beware! They don’t have their act together like they do at Chicago O’Hare and it could be very frustrating.

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Royal Caribbean Creates “Youth Zone” On Oasis

Posted by thetraveldoctor on November 8, 2008


 

Oasis of The Sea

Oasis of The Sea

Royal Caribbean Cruise Line will introduce the “Youth Zone” on it newest ship, The Oasis Of The Sea debuting December 12, 2009. The Youth Zone will be one of the 7 “Neighborhoods” on the ship. The Youth Zone will include, Kids Avenue and Central Boulvard which will connect various themed play areas. And Adventure Ocean Theater, a theater just for kids. Plus a first for Royal Caribbean a Nursery for infants at least 6 months old and toddlers.

The Oasis of The Seas is going to be the World’s Largest Cruise Ship at 220,000 GRT and will carry 5400 passengers.

Posted in airlines, airplane, Art Auctions at Sea, Brilliance of The Seas, Business Class, cancun, caribbean, cruise line, cruises, disabilities, Europe, islands, luggage, Med, Mexico, news, Panama Canal, royal caribbean, sailing, seniors, ships, tickets, Transportation, Travel, Vacations | Tagged: , , , , | Leave a Comment »

American Airlines to buy up to 100 Boeing 787’s

Posted by thetraveldoctor on October 28, 2008


 

787 Dreamliner

787 Dreamliner

American Airlines announced this past week that they plan on purchasing up to 100 Boeing 787 Dreamliners at a cost of $15 billion dollars. This purchase could make American the largest operator of the new Boeing aircraft.

 

“This state-of-the-art aircraft will offer many cost and environmental benefits, particularly fuel efficiency and customer friendly attributes and comforts” said Thomas Horton, executive vice president and CFO during the airlines October 15 conference call with financial analysts.

American plans to buy 42 of the 787 Dreamliners for delivery between 2012 and 2018, with an option for 58 more for delivery between 2015 and 2020.

The first 787 flight was scheduled for August of 2007, with deliveries to begin in May of 2008. But due to delays and a strike at Boeing, the first flight is now planned for the fourth quarter of 2008 and initial deliveries slated for the third quarter of 2009.

The new 787-9 is designed to carry up to 290 passengers, with at range of up to 8,500 nautical mailes. The 787-9 is a stretch version of the 787-8 and will use 20% less fuel then current aircraft flying today.

These are some of the airlines that have ordered the 787 Dreamliner. 

  1. Qantas – 65 planes
  2. All Nippon Airways – 50 planes
  3. Air Canada – 37 planes
  4. Japan Airlines – 35 planes
  5. Etihad Airways – 35 planes
  6. LAN Airlines – 26 planes
  7. Continental – 25 planes
  8. Aeroflot – 22 planes

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JetBlue to Increase Service to the Caribbean

Posted by thetraveldoctor on October 26, 2008


 

JetBlue at the Gate

JetBlue at the Gate

JetBlue announced that it will add service to Nassau Bahamas from Orlando and Fort Lauderdale on February 1, 2009. And St. Maarten will be getting a new Saturday flight from Boston beginning February 14. All service is subject to government approval. So getting to the Caribbean just got a little easer. Check http://www.jetblue.com for reservations and fares.

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Travel Agents, Worth their weight in GOLD!

Posted by thetraveldoctor on October 6, 2008


 

Alan On Tour In The Pacific Northwest.

Alan On Tour In The Pacific Northwest.

Have you tried to make any travel plans lately? If you have, you probably have searched and searched the web till your head was spinning. What you need to do is find a good professional consultant. A good travel consultant can find you deals that are not available on the web and can save you hundreds of dollars on cruises and tours. They can also give you great advice for your trip, such as little known places to visit at your destination. 

There has been lots of talk as of late that Travel Agents are a dying breed. Not so, they are not only alive and kicking, but more and more travelers are turing to them for help in booking their vacation travel. So a tip to the savvy traveler or the novice traveler, use a travel agent and save lots of time and money!

Posted in airlines, airports, auto, bags, Business Class, cancun, caribbean, Coach, cruise line, cruises, economy, Europe, first class, gas, Hotels, investments, islands, Las Vegas, luggage, Med, Mexico, news, pillows, sailing, seniors, ships, tickets, tours, Transportation, Travel, travel agents, Uncategorized, Vacations | Tagged: , , , , , , , , , | Leave a Comment »