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United Airlines Fails in Customer Service……

Posted by thetraveldoctor on June 10, 2012


A United Airlines 737 At The Gate

United Airlines new 737 at Gate

I flew on United Airlines on June 8, 2012 from Las Vegas to Los Angeles and then on to Chicago’s O’Hare airport. Needless to say it was the trip that would make anyone scream!!! The letter below is to the CEO of United Airlines Jeff Smisek. I have mailed this letter to him and I will let you know what his response is.

Enjoy, as you just can’t make up a story like this one……

June 8, 2012

Mr. Jeff Smisek
CEO United Airlines, Inc.
77 West Wacker Dr.
Chicago, IL 60601

Dear Mr. Smisek,

I am a very frustrated customer. I am currently sitting in the Los Angeles airport waiting for the next flight to Chicago because I missed my connection due to no fault of my own. I have started this letter in Los Angeles at LAX airport and will finish it at home in Chicago.

Here is my story. I was booked on United 968 from Las Vegas to Chicago at 11:35PM. My reservation number is MY7XMZ. I was in Las Vegas on business and I finished very early, so I decided to catch an earlier flight home so I could sleep in my own bed instead of sleeping on the plane. So I used the United app on my iPhone and I paid $75 to change my current later flight 968 to flight 197 at 4:10PM to LAX connecting to flight 704 at 6:01PM in LA to Chicago. This would get me home just before midnight and I could have a good nights sleep in my own bed.

This is where the nightmare begins. I arrive at the Las Vegas Airport at 2PM. This is plenty of time to get through security and get to the gate area. I arrived at the gate area at about 2:25PM and I sat down in the gate area to wait for the flight. At 3:30PM I noticed that the aircraft had not arrived, so I started to become concerned. The aircraft arrived about 10 minutes later and we began to board at 4PM. I walked up the gate agent and said to her, “I have a VERY tight connection, do you think I should get on the Plane?” She looked up the connecting flight and told me, Oh, you will make it. I asked if my connecting flight was in the same terminal as my arriving flight from Las Vegas. She said, “Yes it is, don’t worry you will make it!” So I proceeded to board.

I entered the aircraft and I told the flight attendant that I had a VERY, VERY TIGHT CONNECTION, and asked if she could help me out getting off the plane when we landed? She said to me, and I quote “Oh it doesn’t work that way, when we land everybody stands up in the Aisle.” That was not what I expected to hear, in fact I was taken back by her statement. What happened to a little customer service? All I wanted was to be able to be the first one off the plane so I could maybe have a chance, slim as it was, of making my connection. I was taken back by the flight attendant, I said to here “OK” and I proceeded to  find my seat in the rear of the aircraft.  We sat at the gate. And sat, and sat and when it got to be 4:35PM and we were still at the gate I pushed the call button. A flight attendant came to my row and asked what the problem was. I told her that I had a very tight connection and now I know I will miss my flight. I asked if I could get off the plane and have an agent rebook me on another flight out of Las Vegas. The look I received from this flight attendant was that of “How dare you ask to get off the plane.” What the flight attendant proceeded to do was scold me for getting on the plane in the first place and that if I wanted to get off the plane that I would inconvenience this full airplane of people as they would have to match every bag to every passenger. Now I did not have any checked luggage. I had my small carry-on and my computer. So I was about to say forget it to the attendant when she says to me, I will just have to talk to the Captain  and she walked to the front of the aircraft.

It is now 4:40PM and we start to push back. The flight attend comes back to me after we have pushed back and stopped and announces to me. “The Captain has stopped the plane for you.” I looked at her and I said, “FORGET IT! I AM NOT MAKING THIS PLANE GO BACK TO THE GATE.” I felt two feet tall after she scolded me. She went back up the front of the plane and we proceeded to taxi to the runway. The passengers around me consoled me and said, that was not very nice of that fight attendant to do that to you.

We were in the air at about 5:05PM. The captain came over the speaker system and said our flight time was about 45 minutes. So I looked at my watch and figured that if I could get off the flight and run I could make the flight with about 2 minutes to spare. We landed and taxied to the gate area and stopped short of the gate waiting for an aircraft to clear the taxi way. So now I am really concerned. We get to the gate area and I can see that my connecting flight is still at the gate and they were loading the last of the bags. I say to myself, well that flight is not in the same terminal, it was in the next terminal and I don’t know if I could make a mad dash for the plane once I got off. Well, we stopped at the gate and everyone popped up and left me in the rear of the aircraft. Did the flight attendant say “We have a passenger that needs to make a tight connection, please let him out first.” NO, I stood in the Aisle for 14 minutes as everyone took their time to get off the plane. When I did eventually get off the plane, I looked out the terminal window across to the other terminal and saw the jetway was pulled away from the plane. I asked the gate agent to call over to Gate 83. She did and told me the plane is ready to push back. I was furious! I just paid $75 to miss my plane. And no one at United seemed to give a dam. The gate agent said, “Walk over to the customer service desk and get rebooked.” No, “I am really sorry you missed your connection.” Just go get your flight rebooked across the hallway.

This is the worst customer service I have seen in a long time. And I watched you on the in flight TV screen saying “I wish I could greet each and everyone of you and personally shake your hand and thank you for flying United.” Well your company failed me big time. Here is what I would have done if I worked for United. I would have never let me board the plane in the first place and I would have rebooked me on another flight from Las Vegas or let me off the plane first and have one of the golf carts at LAX waiting for me to take me over to gate 83 and call over to flight 704 and tell them I was on the way. I guess what really upset me was that no one cared, no one gave a dam. The only one that had any sympathy for me was the really nice agent at the customer service desk that rebooked my flight. She was the only one that cared, but after what I went through, it was little consolation.

I was rebooked on United Flight 1451 at 7:30PM. I returned to Gate 70 to wait for my new flight to Chicago. I boarded Flight 1451 at 705PM. I was thinking of telling the flight attendant on this new flight when I boarded, “Can You please be nice to me because the last crew didn’t treat me very well.” Well, that went out the window when I saw the flight attendant crew on this Chicago flight was the exact same crew that was on the Las Vegas – LA flight that treated me like dirt. I have to tell you that when I saw the same crew again, the anxiety I experienced on my first flight returned. So I decided to just go to my seat and avoid all contact with the flight attendants during this flight.

Some people want to just complain and not tell you what they want you to do. Well, that’s not me. Here is what I want you to do. I want my $75 refunded to me by way of a credit to my credit card for $75. I had not flown United in a while because I have been flying Southwest. Why do I fly Southwest? Because they know how to treat their customers and they really do give a dam about all of there customers and the “Get It!” I decided to try United again and thought that the merger with Continental would change the airline for the better as I have always liked flying Continental. Boy was I wrong! You have a long road to travel before your service is back to just good. If you want to know what knock you socks off customer service is, look at Zappos. They also have it all right. They know how to treat their customers.

I hope to hear from you soon. And I really hope that you, Mr. Smisek will read and respond to this letter. I hope that you do, it would prove to me that you really meant what you said in your pre-flight announcement. And you really care about everyone of your passengers.

In closing, you have a lot of work to do to bring your airline back. Just remember, ”It’s all about the CUSTOMER!” If you give your customers great customer service then even when things go wrong, your customer will tell you that you went that extra mile for them to make it right! And they will be your customers for life. Let’s see if you can make that happen. For your sake, I hope you can.

 

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AA Ups the Fees To Reserve A Window or Aisle Seat

Posted by thetraveldoctor on August 30, 2011


American Airlines with seats to sell

American to charge extra for Window & Aisle seats

Just when you think the airlines can’t think of anything else to charge you for AA finds a new twist! Yes that’s right, AA introduced a new “Preferred Seats” charge. So if you want a window or aisle seat toward the front of the economy section you are going to have to anti up more cash. It’s now not good enough that you paid $300 for the air ticket, now they want you to pay a fee to sit down!  These “Preferred Seats” will begin at $4 per flight segment and will vary based on length of flight and time of day. So if you take a prime time flight from let’s say Chicago to Los Angeles, you could pay $15 or more for a window or aisle seat. Talk about a rip off!

I don’t understand what these airlines are thinking. They are nickeling the public to death. I don’t know where it will stop. The next charge will be $25 to get off the airplane and $10 if you want to stand the entire way.

Keep up the good work American. You should win an award for the worst customer service. Your matto should be “We’re not happy until your unhappy!”

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Viva Elvis At The Aria Hotel Las Vegas – A Review

Posted by thetraveldoctor on June 10, 2011


Viva Elvis show at Aria Hotel

Viva Elvis show at Aria Hotel

I had the opportunity to see the Viva Elvis Circ Du Sole show at the Aira Hotel at City Center in Las Vegas during my visit to Las VI had the opportunity to see the Viva Elvis Circ Du Sole show at the Aira Hotel at City Center in Las Vegas during my visit to Las Vegas on May 17, 2011. I had not heard much about the show, but I enjoy the music of Elvis and thought it would be a worth while investment of time and money.

I purchased my tickets from Tix4Tonight, which is a discount ticket office that has locations along the strip. They sell the unsold tickets for shows in Las Vegas for up to 50% off box office prices. I have been using Tix4Tonight for a number of years now and always have had a very good experience with them.  As in the past, I received a very good deal.

The Viva Elvis Theater is located on the upper level of the Casino at the Aria Hotel, a large but comfortable room with very good sight lines throughout. The show itself follows Elvis from the beginning of his singing career to his last days in Las Vegas. It is narrated by “The Colonel” who makes his entrance at a desk that floats in from stage left about 25 feet in the air.  Some entrance!

The show is fast moving with non-stop action, 90 minutes with no intermission. A large video screen is used very effectively throughout the entire show, showing historical clips of Elvis during the early days such as his induction into the military. The Jail House Rock number opens with a full 3 story cell block on stage, where the cast swings and slides between levels. A very visually exciting scene.  The show ends with an elaborate Old Style Vegas show girl set. Lots of Glitz, Lights and Special Effects.

The next time you are in Las Vegas, spend an evening with Elvis at Aria. You will be glad you did!

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Is the Allure of The Seas A Clone of Oasis of The Seas?

Posted by thetraveldoctor on June 19, 2010


Central Park on Allure Of The Seas

Central Park on Allure Of The Seas from the interior Staterooms

The Allure of The Seas is due to set sail on its maiden voyage on December 1, 2010. This inaugural cruise is billed as a “4 Night Labadee Extravaganza” cruise. This cruise will include 2 days at sea and a day at Labadee Haiti, Royal Caribbean’s beach port.

The Allure of The Seas will make Fort Lauderdale Florida at Port Everglades its home. But the question on everyones mind is this. Is the Allure a carbon copy of the Oasis Of The Seas? Well, looking at the two ships brochures, you find that the layout of both ships are identical. But the Allure will be different in its Boardwalk neighborhood. Instead of the Seafood Shack, the Allure’s Boardwalk will have a Mexican restaurant, Rita’s Cantina. A specialty hot dog counter called the Boardwalk Dog House, will be located where the doughnut shop is on the Oasis. So where is the popular doughnut shop on the Allure going to be? Well, it is next to the premium ice cream shop. I have no idea where the ice cream shop is, but that’s ok. I am getting confused now.

There is going to be a first in shopping on the Allure as “Guess” clothing opens up it’s first Clothing Store at Sea! Guess will be located on the Royal Promenade, where the Focus photo store is on the Oasis and the Focus Photo Store will move to the new photo gallery area on the Allure. Are you throughly confused now? Don’t be. If you have sailed on the Oasis then you will be able to navigate your way around the Allure without much trouble.

So is the Allure Of The Seas a Clone of the Oasis Of The Seas? I will leave that up to you, the passengers to tell me.

Posted in Allure Of The Seas, art, Art Auctions at Sea, Brilliance of The Seas, cancun, caribbean, cruise line, cruises, economy, Europe, first class, food, free, Haiti, Hotels, islands, luggage, Mexico, Oasis of the Seas, Panama Canal, restaurant, royal caribbean, sailing, seniors, ships, tickets, tours, Transportation, Travel, travel agents, Uncategorized, Vacations, Voyager of The Seas, Wifi | Tagged: , , , , , , , , , , , , , , | 7 Comments »

SDX Express beats the Deuce Bus on The Las Vegas Strip!

Posted by thetraveldoctor on May 3, 2010


Ace Gold Bus

SDX Express Bus On Las Vegas Blvd

The SDX Express is the latest in public transportation in the City of Las Vegas. This Express bus, that really looks and acts more like a train is a great addition to the Vegas scene.

So what is the SDX Express anyway? Well, the SDX Express is a Bus Rapid Transit (BRT) route that provides convenient, limited stops and frequent service on Las Vegas Boulevard in the Resort Corridor between the South Strip Transfer Terminal (SSTT) to the South and the Clark County Government Center/Las Vegas Premium Outlets/Symphony Park area to the North.

So this new term BRT or Bus Rapid Transit, what is it? Well Bus Rapid Transit combines the quality of rail transit with the flexibility of a regular bus service. BRT provides enhanced rapid transit service by using bus only traffic lanes, limited stops, off-board fare collection and level boarding stations. That means that you cannot pay your fare on the bus. You must purchase your ticket at the stop/station. These stations have automated  fare vending machines. This makes boarding faster as people can board without having to pay a fare at the entrance of the bus. This is the way transit trains work. You can board more passengers in a shorter amount of time.

This new service is a great way to get up and down the Las Vegas Strip quickly. But remember, this is a limited stop service. So you have to plan your route in advance so you know where you can get on and get off.

I tried the SDX Express service this past April and I was really impressed. The boarding moved much faster then the Deuce Bus due to the fact that you just get on and hold up your fare card to the “Conductor” at the door. That’s right, there is a conductor on this bus, just like on a train. The motorman is in an enclosed cabin and this person drives the ACE.

The prices are the same as the Deuce Bus, $6 for 2 hours pass, $8 for a 24 hour pass, or $20 for a 3 day pass. And you can use your fare card on the Deuce Bus or the SDX Express. So the next time you are in Las Vegas, give the SDX Express a try!

Below is the route map of the SDX Express.

sdx

 

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CSI The Experience Lands at MGM in Las Vegas

Posted by thetraveldoctor on September 22, 2009


MGM Hotel in Las Vegas

MGM Hotel in Las Vegas

“CSI: The Experience” which has been touring the country has found a permanent home at the MGM Hotel in Las Vegas. This new attraction will give visitors the chance to be part of the CSI phenomenon. Guest will be able to survey their own crime scene, analyze evidence and crack the case. The experience starts at one of three crime scenes. After exiting the crime scene, the guests will head to the crime lab with their list of evidence and begin to piece together the mystery.

This is the first permanent exhibit for CSI, which has been touring the country for the past 2 years.

Rather than a “look-and-see” exhibit, this one lets visitors control the action. The interactive nature of the program and the technology are what sets “CSI: The Experience” apart from other museum exhibits

“CSI: The Experience” will be open to its first visitors starting at 10 a.m. Sunday September 13. The exhibit will be open daily from 10 a.m. to 10 p.m. with tickets priced at $30.

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My Cruise on Royal Caribbean’s Mariner of The Seas

Posted by thetraveldoctor on August 11, 2009


Alan & Lil on The Tender with the Mariner in the background

Alan & Lil on The Tender with the Mariner in the background

This is my second time on The Mariner of The Seas and my 87th cruise over all. With all these cruises under my belt, I feel that I have a good Idea of what makes a great cruise vacation.

My wife and I departed on July 12, 2009 from the Port of Los Angeles on Royal Caribbean’s  Mariner of The Seas. We were very excited to be on the Mariner again and were looking forward to a great vacation at sea. We sailed away from the dock at 5:45 PM and headed south from LA to Mexico in the crystal blue Pacific Ocean.

We Unpacked and settled into our stateroom.  We headed to the dinning room at 555PM, as we had first seating dinning. Royal Caribbean has instituted a “As You Like it Dinning” as an option for people that don’t like  early or late set dinning times. This option gives you the choice to come to the main dinning room at anytime between 6PM and 8:30PM and you are seated as if you were at a restaurant. I personally like the fixed seating at the same table, waiters and people at my table all week. We were seated at a table for 6 with two other couples. One couple was from the Chicago area and was also in the cabin next to us we discovered. The other couple was from Big Bear California. Really very nice people and we had a great conversation at dinner. But that’s what dinner on a cruise ship is really all about. Meeting new people, great food and great conversation. The food was excellent, which was nice to see that Royal Caribbean had not cutback on the quality of the food during these trying economic times.

After dinner it was off to the Savoy Theater for the welcome aboard show. We met our Cruise

The Parade on the Mariner of The Seas

The Parade on the Mariner of The Seas

Director Abe who gave us a rundown of what to expect during the upcoming week. Then we were entertained by a juggler and a comic, who were both very good. The evening ended with a great “Welcome Parade” on the Royal Promenade. So for the first day, things looked pretty good.

Since we had travelled with Royal Caribbean on more than 24 cruises, we are considered Diamond Plus members in their Loyalty program, which is the top tier of the program. Along with being in the top tier brings some perks, such as a special on board coupon book. Now it’s been 18 months since our last Royal Caribbean cruise and we were expecting the same perks in the coupon book we received in February of 2008. Well they have decided to change the coupon book and take away a lot of the “Perks” that they gave to their best customers. This did not make much sense to me. Why would you take away perks to your best customers. Things such as a free 8” X 10” photo is now gone and replaced by a 20% off coupon on a special type of 8” x 10” photo. Gone also is a free 30 minutes of internet usage, replaced by a $10 off coupon for internet usage. At a ridiculous $0.55 per minute (OUCH!) you will use that $10 credit up real quick, as the internet connection on this ship is so slow, you could finish the novel War and Peace before you could send your email.

Gone is the “Ship Shape” program. This program got people involved in the fitness activities aboard the ship. You would earn Ship Shape dollars for participating in the activities and you would then be able to redeem them for “Ship Shape” gifts at the end of the cruise. A really great program that I really was sorry to see it eliminated as I was on the ship that they started the ship shape program back in the 1980’s. I guess the one thing that Royal Caribbean eliminated that I was really sad to see go was the Mint and Saying on the Pillow at night. Did I eat the mint every night, no, but It was like a warm fuzzy that I had come to expect on Royal Caribbean ever since we sailed on our first cruise on the Song of Norway in 1978.

To be continued……..

Posted in airlines, airports, Art Auctions at Sea, Brilliance of The Seas, cancun, caribbean, Coach, cruise line, cruises, disabilities, economy, Europe, food, gas, islands, luggage, lunch, Mexico, Panama Canal, pillows, restaurant, royal caribbean, sailing, seniors, ships, tours, Transportation, Travel, travel agents, Uncategorized, Vacations, Wifi | Tagged: , , , , , , , | 2 Comments »

United Airlines Needs Customer Service Lessons

Posted by thetraveldoctor on June 20, 2009


United Terminal at O'Hare

United Terminal at O'Hare

This has got to be the height of how not to treat a customer. My daughters Mother-in-law purchased 2 round trip tickets for my daughter and her husband for their honeymoon. They were headed to Rome, Italy from Chicago. The best fare and connections were through Toronto on Air Canada. The entire itinerary was on Air Canada except for the first leg of the trip which was from Chicago to Toronto. This leg was a code share flight with United Airlines. That means that United Airlines operated the flight, but the ticket showed an Air Canada flight number but also said “Flight Operated by United Airlines.”

The tickets were purchased about 4 months ago. During that time, United Airlines had a major schedule change and canceled a large number of flights. One of those flights  was the Air Canada code share flight that my kids were on. Now you would think that United would have let us know that the flight was canceled. That would have been the proper thing to do, but remember, this is United, an Airline that does not know what the words “Customer Service” means.

So let’s jump ahead to the night before the flight. I ask my daughter what the flight number was so I can check the times and maybe even get them checked in and get a boarding pass. She gives me her itinerary and I proceeded to look up her flights, but I could not find her first flight number. So I checked all the flight from Chicago to Toronto and I found that her flight did not exist anymore. So I tried to check her in on the United website. But it was not able to check them in as the website said that they did not have a flight from Chicago to Toronto. Now I am really worried. So we call Air Canada. They tell me that they have rebooked them on a United flight to Toronto at 110PM. So I felt a little better, but I still didn’t trust United. So I  called United Airlines Reservations. By the time we got to a real person I was very nervous. I gave the United reservation agent the reservation number and I was told the flight was an Air Canada flight. I told the agent, “No it is your flight, because it is a 737 aircraft and Air Canada does not have any 737’s. The agents argued with me for a few minutes, but then agreed with me that it was a United flight. I hung up, but I still was not feeling very good about this, as it was still not showing the flight correctly in the United reservation system.

The No Customer Service Gate Check In

The No Customer Service Gate Check In

Fast forward to the next day. My kids arrive at O’Hare Airport at 11AM for the 1;10PM Flight. They get in the International check in line and they wait, and wait and wait. After 50 minutes in line, they get to the kiosk and try to check in. But my fears come true and it will not let them check in. It says on the screen “Cannot complete check in, Please see agent.” So they turn around and grab an agent and she tells them they have to go and stand in yet another line to see an agent. They have now been at the airport for 1 hour trying to check in. The next line has at least 40 people in it and only one agent working the line. It takes them 40 minutes to get to the agent. Once they get to the agent, they are told  by the agent “You are too late, I cannot check you in, there is only 20 minutes before flight time. Go to Air Canada, it’s their ticket.” Can you believe that! And she was rude on top of it. They told her that they have been waiting almost 2 hours in LINE! There was no response from the agent. So they gathered up their luggage and  walked from Terminal 3 to Terminal 2, which is a long haul.

The Air Canada Agent they finally checked in with could not have been nicer to my Daughter and Son In Law. She could not believe that United treated them so poorly. She apologized and booked them on an Air Canada flight at 2PM and up graded them to First Class. This is the sign of a Class Airline. United can learn a lot about customer service from the Ticket Agent at Air Canada. Because if you don’t treat your customers with respect, then you won’t have any customers. And if you don’t have any customers, you won’t have an airline. Just some food for thought United!

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Grand Hyatt NY Gets An “F” For Accommodations!

Posted by thetraveldoctor on June 6, 2009


 

Grand Hyatt Hotel New York City

Grand Hyatt Hotel New York City

I just returned from a business trip to New York where I gave a presentation to a group of travel industry professionals. The conference went well, but that is not my reason for writing this. The problem was with the Hotel.

The conference hotel was the Grand Hyatt in New York City. This is a very large business hotel located right next to Grand Central Station on 42nd street. I was excited about staying at the hotel as I really enjoy the Hyatt brand. 

 

I arrived at 1250AM in stead of 1030PM as my flight was late from Chicago due to weather in the New York area. So I am now very tired, somewhat wet as it has been pouring rain for the entire trip from Newark Airport to the Grand Hyatt Hotel and I had to wade through the rain to get to the Super Shuttle Bus. I walk into the lobby of the Grand Hyatt and proceed to the Registration Desk. Now remember it is 1250AM on Thursday morning and there are at least 12 people waiting in line to check in. Now that would not be so bad, but there is only one desk clerk handling the check in and to add insult to injury, there are approximately 15 self service check-in kiosk that all say “OUT OF SERVICE – SEE DESK CLERK TO CHECK IN.” So now I am very tired, I have a bad headache and I am standing in a line that is not moving at all. 

 

20 minutes later I make it up to the desk clerk. I give him my name and my reservation number. He types it into the computer and then I see that look on his face that I have seen to many times before. You know the look of bad news at 115 in the morning. So he tells me that the room I reserved was not available. My heart dropped! I said you have to give me a room. He tells me that he has a queen size smoking room. I said to myself, “how bad could a smoking room be?” So I say to the desk clerk, I just need a room to sleep in, I will take the room. 

 

So he gives me the key card and I proceed to the 15th floor room I was assigned. I get to the room and open the door and walk in and then it hit me. This room REAKED of smoke! Oh did it stink, it just knocked you over. It smelled like someone chain smoked no-stop for a week! But again, I was so tired and I had this terrible headache and I just needed so sleep. So I climbed into the bed and fell asleep. 

 

When I woke up, I really look around the room for the first time. The window shade was all stained and looked as if someone threw a cup of coffee on it. The lights on the night stands did not work properly. The Desk lamp shade was broken and had a hole in it.  There was a floor lamp that was leaning over like someone bent the base.  And the final straw, the wifi in the room did not work.

 

I walked into the bathroom to take a shower. The bathroom look pretty good, so I get into the shower, close the curtain and turned on the water. I adjusted the temperature and then the tub started to fill up. Ok, so the drain was running slow. I hit the shower button and the shower turned on. It started to spray nicely around the curtain and on to the floor. I could not get a good flow onto me, but it did a great job of making a puddle on the floor of the bathroom, which I could not stop.

 

I was really frustrated by this time. I got out of the shower and threw two towels on the floor to soak up the water. I then dried myself off with a third towel, at least they gave me 4 towels and they were not the usual fluffy Hyatt towels, they were very scratchy and thin towels.

 

The service was just fair throughout the hotel. The public areas were very nice, but the service was poor at best. I stay in lots of hotel rooms during the year and this was a stay that I want to forget. I cannot recommend the Grand Hyatt in New York until they do something to improve the quality control of the rooms and the attitude of the staff.

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Tix4Tonight in Las Vegas – Save Big Bucks!

Posted by thetraveldoctor on May 12, 2009


 

The Las Vegas Strip looking South from Flamingo Blvd

The Las Vegas Strip looking South from Flamingo Blvd

I love to go to the shows in Las Vegas. Over the past 5 years I have seen some wonderful entertainment. From Elton John & Bette Midler at Caesar’s to Penn & Teller at the Rio, it has been some of the best shows I have ever seen.

 

Tickets to some shows can put you back a few hundred dollars. I am the kind of person that likes to find a way to save money on shows. When I am in New York, I like to go to the Time Sq “Hot Tix” booth and get last minute half price Broadway tickets. Well, they have a ticket service for last minute show tickets in Las Vegas on the Las Vegas Strip. It’s called “Tix4Tonight” and you can get tickets for loads of shows in Las Vegas for the current evening at up to 50% off the box office price. They also offer up to 50% off a number of Las Vegas Buffets and Restaurants for a $3 charge for the restaurants and $2 for the buffet’s. It is a great way to do dinner and a show for a great price.

 

Tix4Tonight Logo

Tix4Tonight Logo

Here is how it works. You show up at the Tix4Tonight in the morning. Some days the line forms early. They post the current days shows they have tickets for at 9:30AM on 3 TV screens. These list the Show, Hotel, Time of Show and Price. Pick your show and pay for your tickets. It’s that easy. Be advised that there is a $5 service charge added to all the posted prices. Once you pay for the tickets, you will receive a voucher that you have to exchange at the box office of the show you are going to see. I suggest you go to the show box office as soon as you can, but you can exchange the voucher up to 1 hour prior the show time.

 

Now here is the really nifty part. Tix4Tonight wants you to come back. So if you bring your ticket stub and receipt from the previous days show, you get to use the Tix4Tonight VIP line, so you do not have to wait as long to purchase your tickets and you get a $2 discount on your ticket purchase. Such A DEAL! I loved it. I purchased tickets for Howie Mandel  at the MGM for half price and got GREAT SEATS! I also purchased tickets for George Wallace at the Flamingo, Steve Wyrick at Planet Hollywood and The Crazy Horse Review at the MGM all for half price. And they were all great shows and great seats. I figured I saved close to $200 off the retail price.

 

Ticket booth at Fashion Sq Mall

Ticket booth at Fashion Sq Mall

So you are now asking, where are these Tix4Tonight ticket booths. Glad you asked that question. Here are the 6 locations. 1. Fashion Show Mall, strip entrance in front of Neiman Marcus, 2. North Strip Just South of The Riviera Hotel, 3. Showcase Mall, South Strip at the base of the Giant Coke Bottle, 4. Bills Casino on the corner of Las Vegas Blvd and Flamingo next to the Flamingo Hotel. 5. Hawaiian Marketplace, south strip across the street from the new City Center development. 6. Downtown at the 4 Queens Hotel at Fremont St. Experience.

 

Just remember that not all shows are available every night and midweek is better then weekends. But it is a great way to see some of the best shows in town for up to 50% off. I tried it and I just loved it. The people that work at the booths were great and very helpful. So the next time you are in Las Vegas, try Tix4Tonight you won’t regret it! Remember, you can take the Deuce Bus to any of the Tix4Tonight locations.

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