United Airlines Fails in Customer Service……

United Airlines new 737 at Gate

I flew on United Airlines on June 8, 2012 from Las Vegas to Los Angeles and then on to Chicago’s O’Hare airport. Needless to say it was the trip that would make anyone scream!!! The letter below is to the CEO of United Airlines Jeff Smisek. I have mailed this letter to him and I will let you know what his response is.

Enjoy, as you just can’t make up a story like this one……

June 8, 2012

Mr. Jeff Smisek
CEO United Airlines, Inc.
77 West Wacker Dr.
Chicago, IL 60601

Dear Mr. Smisek,

I am a very frustrated customer. I am currently sitting in the Los Angeles airport waiting for the next flight to Chicago because I missed my connection due to no fault of my own. I have started this letter in Los Angeles at LAX airport and will finish it at home in Chicago.

Here is my story. I was booked on United 968 from Las Vegas to Chicago at 11:35PM. My reservation number is MY7XMZ. I was in Las Vegas on business and I finished very early, so I decided to catch an earlier flight home so I could sleep in my own bed instead of sleeping on the plane. So I used the United app on my iPhone and I paid $75 to change my current later flight 968 to flight 197 at 4:10PM to LAX connecting to flight 704 at 6:01PM in LA to Chicago. This would get me home just before midnight and I could have a good nights sleep in my own bed.

This is where the nightmare begins. I arrive at the Las Vegas Airport at 2PM. This is plenty of time to get through security and get to the gate area. I arrived at the gate area at about 2:25PM and I sat down in the gate area to wait for the flight. At 3:30PM I noticed that the aircraft had not arrived, so I started to become concerned. The aircraft arrived about 10 minutes later and we began to board at 4PM. I walked up the gate agent and said to her, “I have a VERY tight connection, do you think I should get on the Plane?” She looked up the connecting flight and told me, Oh, you will make it. I asked if my connecting flight was in the same terminal as my arriving flight from Las Vegas. She said, “Yes it is, don’t worry you will make it!” So I proceeded to board.

I entered the aircraft and I told the flight attendant that I had a VERY, VERY TIGHT CONNECTION, and asked if she could help me out getting off the plane when we landed? She said to me, and I quote “Oh it doesn’t work that way, when we land everybody stands up in the Aisle.” That was not what I expected to hear, in fact I was taken back by her statement. What happened to a little customer service? All I wanted was to be able to be the first one off the plane so I could maybe have a chance, slim as it was, of making my connection. I was taken back by the flight attendant, I said to here “OK” and I proceeded to  find my seat in the rear of the aircraft.  We sat at the gate. And sat, and sat and when it got to be 4:35PM and we were still at the gate I pushed the call button. A flight attendant came to my row and asked what the problem was. I told her that I had a very tight connection and now I know I will miss my flight. I asked if I could get off the plane and have an agent rebook me on another flight out of Las Vegas. The look I received from this flight attendant was that of “How dare you ask to get off the plane.” What the flight attendant proceeded to do was scold me for getting on the plane in the first place and that if I wanted to get off the plane that I would inconvenience this full airplane of people as they would have to match every bag to every passenger. Now I did not have any checked luggage. I had my small carry-on and my computer. So I was about to say forget it to the attendant when she says to me, I will just have to talk to the Captain  and she walked to the front of the aircraft.

It is now 4:40PM and we start to push back. The flight attend comes back to me after we have pushed back and stopped and announces to me. “The Captain has stopped the plane for you.” I looked at her and I said, “FORGET IT! I AM NOT MAKING THIS PLANE GO BACK TO THE GATE.” I felt two feet tall after she scolded me. She went back up the front of the plane and we proceeded to taxi to the runway. The passengers around me consoled me and said, that was not very nice of that fight attendant to do that to you.

We were in the air at about 5:05PM. The captain came over the speaker system and said our flight time was about 45 minutes. So I looked at my watch and figured that if I could get off the flight and run I could make the flight with about 2 minutes to spare. We landed and taxied to the gate area and stopped short of the gate waiting for an aircraft to clear the taxi way. So now I am really concerned. We get to the gate area and I can see that my connecting flight is still at the gate and they were loading the last of the bags. I say to myself, well that flight is not in the same terminal, it was in the next terminal and I don’t know if I could make a mad dash for the plane once I got off. Well, we stopped at the gate and everyone popped up and left me in the rear of the aircraft. Did the flight attendant say “We have a passenger that needs to make a tight connection, please let him out first.” NO, I stood in the Aisle for 14 minutes as everyone took their time to get off the plane. When I did eventually get off the plane, I looked out the terminal window across to the other terminal and saw the jetway was pulled away from the plane. I asked the gate agent to call over to Gate 83. She did and told me the plane is ready to push back. I was furious! I just paid $75 to miss my plane. And no one at United seemed to give a dam. The gate agent said, “Walk over to the customer service desk and get rebooked.” No, “I am really sorry you missed your connection.” Just go get your flight rebooked across the hallway.

This is the worst customer service I have seen in a long time. And I watched you on the in flight TV screen saying “I wish I could greet each and everyone of you and personally shake your hand and thank you for flying United.” Well your company failed me big time. Here is what I would have done if I worked for United. I would have never let me board the plane in the first place and I would have rebooked me on another flight from Las Vegas or let me off the plane first and have one of the golf carts at LAX waiting for me to take me over to gate 83 and call over to flight 704 and tell them I was on the way. I guess what really upset me was that no one cared, no one gave a dam. The only one that had any sympathy for me was the really nice agent at the customer service desk that rebooked my flight. She was the only one that cared, but after what I went through, it was little consolation.

I was rebooked on United Flight 1451 at 7:30PM. I returned to Gate 70 to wait for my new flight to Chicago. I boarded Flight 1451 at 705PM. I was thinking of telling the flight attendant on this new flight when I boarded, “Can You please be nice to me because the last crew didn’t treat me very well.” Well, that went out the window when I saw the flight attendant crew on this Chicago flight was the exact same crew that was on the Las Vegas – LA flight that treated me like dirt. I have to tell you that when I saw the same crew again, the anxiety I experienced on my first flight returned. So I decided to just go to my seat and avoid all contact with the flight attendants during this flight.

Some people want to just complain and not tell you what they want you to do. Well, that’s not me. Here is what I want you to do. I want my $75 refunded to me by way of a credit to my credit card for $75. I had not flown United in a while because I have been flying Southwest. Why do I fly Southwest? Because they know how to treat their customers and they really do give a dam about all of there customers and the “Get It!” I decided to try United again and thought that the merger with Continental would change the airline for the better as I have always liked flying Continental. Boy was I wrong! You have a long road to travel before your service is back to just good. If you want to know what knock you socks off customer service is, look at Zappos. They also have it all right. They know how to treat their customers.

I hope to hear from you soon. And I really hope that you, Mr. Smisek will read and respond to this letter. I hope that you do, it would prove to me that you really meant what you said in your pre-flight announcement. And you really care about everyone of your passengers.

In closing, you have a lot of work to do to bring your airline back. Just remember, ”It’s all about the CUSTOMER!” If you give your customers great customer service then even when things go wrong, your customer will tell you that you went that extra mile for them to make it right! And they will be your customers for life. Let’s see if you can make that happen. For your sake, I hope you can.

 

Viva Elvis At The Aria Hotel Las Vegas – A Review

Viva Elvis show at Aria Hotel

I had the opportunity to see the Viva Elvis Circ Du Sole show at the Aira Hotel at City Center in Las Vegas during my visit to Las VI had the opportunity to see the Viva Elvis Circ Du Sole show at the Aira Hotel at City Center in Las Vegas during my visit to Las Vegas on May 17, 2011. I had not heard much about the show, but I enjoy the music of Elvis and thought it would be a worth while investment of time and money.

I purchased my tickets from Tix4Tonight, which is a discount ticket office that has locations along the strip. They sell the unsold tickets for shows in Las Vegas for up to 50% off box office prices. I have been using Tix4Tonight for a number of years now and always have had a very good experience with them.  As in the past, I received a very good deal.

The Viva Elvis Theater is located on the upper level of the Casino at the Aria Hotel, a large but comfortable room with very good sight lines throughout. The show itself follows Elvis from the beginning of his singing career to his last days in Las Vegas. It is narrated by “The Colonel” who makes his entrance at a desk that floats in from stage left about 25 feet in the air.  Some entrance!

The show is fast moving with non-stop action, 90 minutes with no intermission. A large video screen is used very effectively throughout the entire show, showing historical clips of Elvis during the early days such as his induction into the military. The Jail House Rock number opens with a full 3 story cell block on stage, where the cast swings and slides between levels. A very visually exciting scene.  The show ends with an elaborate Old Style Vegas show girl set. Lots of Glitz, Lights and Special Effects.

The next time you are in Las Vegas, spend an evening with Elvis at Aria. You will be glad you did!

SDX Express beats the Deuce Bus on The Las Vegas Strip!

SDX Express Bus On Las Vegas Blvd

The SDX Express is the latest in public transportation in the City of Las Vegas. This Express bus, that really looks and acts more like a train is a great addition to the Vegas scene.

So what is the SDX Express anyway? Well, the SDX Express is a Bus Rapid Transit (BRT) route that provides convenient, limited stops and frequent service on Las Vegas Boulevard in the Resort Corridor between the South Strip Transfer Terminal (SSTT) to the South and the Clark County Government Center/Las Vegas Premium Outlets/Symphony Park area to the North.

So this new term BRT or Bus Rapid Transit, what is it? Well Bus Rapid Transit combines the quality of rail transit with the flexibility of a regular bus service. BRT provides enhanced rapid transit service by using bus only traffic lanes, limited stops, off-board fare collection and level boarding stations. That means that you cannot pay your fare on the bus. You must purchase your ticket at the stop/station. These stations have automated  fare vending machines. This makes boarding faster as people can board without having to pay a fare at the entrance of the bus. This is the way transit trains work. You can board more passengers in a shorter amount of time.

This new service is a great way to get up and down the Las Vegas Strip quickly. But remember, this is a limited stop service. So you have to plan your route in advance so you know where you can get on and get off.

I tried the SDX Express service this past April and I was really impressed. The boarding moved much faster then the Deuce Bus due to the fact that you just get on and hold up your fare card to the “Conductor” at the door. That’s right, there is a conductor on this bus, just like on a train. The motorman is in an enclosed cabin and this person drives the ACE.

The prices are the same as the Deuce Bus, $6 for 2 hours pass, $8 for a 24 hour pass, or $20 for a 3 day pass. And you can use your fare card on the Deuce Bus or the SDX Express. So the next time you are in Las Vegas, give the SDX Express a try!

Below is the route map of the SDX Express.

sdx

 

Farewell To Travel Trade Publications after 80 Years!

 

Joel and Lenore Abels tribute dinner

It was a family run business for more than 3 quarters of a century. Joel and Lenore Abels were the best friends the travel industry ever had. Joel passed away on January 25, 2007 at the age of 80 and Lenore passed away 2 months later. The industry lost two great supporters that year.

 

I wondered what would happen to the publication that was built from scratch 78 years ago. I soon found out that the publication was sold to Ian Gittlitz and that he was going to continue the rich tradition of Travel Trade.

Things started to change at Travel Trade and it just didn’t look right. Then came the headline ” Ian Gittlitz, one of the owners of Travel Trade, had been arrested on embezzlement charges. If convicted, Gittlitz faces four to 15 years in prison.”

I was still told that Ian’s son, Seth was running Travel Trade and he was planing a great celebration for the 80th anniversary. But then things started to go south. They stopped publishing the print version of the publication and went to a “Web Only” version. Then at the end of September of 2009, the Website started to shut down. I tried for 3 weeks to contact someone at the offices in New York, but all I was able to get was a voice mail box. Then on October 20, the Website was pulled off the web and the phones were disconnected. This is very sad. Something that took 78 years to build was trashed in less then two and a half years. I am sad to see it go, but I will always remember my many years of friendship with Joel and his wife and what wonderful people they were.

 

CSI The Experience Lands at MGM in Las Vegas

MGM Hotel in Las Vegas

“CSI: The Experience” which has been touring the country has found a permanent home at the MGM Hotel in Las Vegas. This new attraction will give visitors the chance to be part of the CSI phenomenon. Guest will be able to survey their own crime scene, analyze evidence and crack the case. The experience starts at one of three crime scenes. After exiting the crime scene, the guests will head to the crime lab with their list of evidence and begin to piece together the mystery.

This is the first permanent exhibit for CSI, which has been touring the country for the past 2 years.

Rather than a “look-and-see” exhibit, this one lets visitors control the action. The interactive nature of the program and the technology are what sets “CSI: The Experience” apart from other museum exhibits

“CSI: The Experience” will be open to its first visitors starting at 10 a.m. Sunday September 13. The exhibit will be open daily from 10 a.m. to 10 p.m. with tickets priced at $30.

Tix4Tonight in Las Vegas – Save Big Bucks!

 

The Las Vegas Strip looking South from Flamingo Blvd

I love to go to the shows in Las Vegas. Over the past 5 years I have seen some wonderful entertainment. From Elton John & Bette Midler at Caesar’s to Penn & Teller at the Rio, it has been some of the best shows I have ever seen.

 

Tickets to some shows can put you back a few hundred dollars. I am the kind of person that likes to find a way to save money on shows. When I am in New York, I like to go to the Time Sq “Hot Tix” booth and get last minute half price Broadway tickets. Well, they have a ticket service for last minute show tickets in Las Vegas on the Las Vegas Strip. It’s called “Tix4Tonight” and you can get tickets for loads of shows in Las Vegas for the current evening at up to 50% off the box office price. They also offer up to 50% off a number of Las Vegas Buffets and Restaurants for a $3 charge for the restaurants and $2 for the buffet’s. It is a great way to do dinner and a show for a great price.

 

Tix4Tonight Logo

Here is how it works. You show up at the Tix4Tonight in the morning. Some days the line forms early. They post the current days shows they have tickets for at 9:30AM on 3 TV screens. These list the Show, Hotel, Time of Show and Price. Pick your show and pay for your tickets. It’s that easy. Be advised that there is a $5 service charge added to all the posted prices. Once you pay for the tickets, you will receive a voucher that you have to exchange at the box office of the show you are going to see. I suggest you go to the show box office as soon as you can, but you can exchange the voucher up to 1 hour prior the show time.

 

Now here is the really nifty part. Tix4Tonight wants you to come back. So if you bring your ticket stub and receipt from the previous days show, you get to use the Tix4Tonight VIP line, so you do not have to wait as long to purchase your tickets and you get a $2 discount on your ticket purchase. Such A DEAL! I loved it. I purchased tickets for Howie Mandel  at the MGM for half price and got GREAT SEATS! I also purchased tickets for George Wallace at the Flamingo, Steve Wyrick at Planet Hollywood and The Crazy Horse Review at the MGM all for half price. And they were all great shows and great seats. I figured I saved close to $200 off the retail price.

 

Ticket booth at Fashion Sq Mall

So you are now asking, where are these Tix4Tonight ticket booths. Glad you asked that question. Here are the 6 locations. 1. Fashion Show Mall, strip entrance in front of Neiman Marcus, 2. North Strip Just South of The Riviera Hotel, 3. Showcase Mall, South Strip at the base of the Giant Coke Bottle, 4. Bills Casino on the corner of Las Vegas Blvd and Flamingo next to the Flamingo Hotel. 5. Hawaiian Marketplace, south strip across the street from the new City Center development. 6. Downtown at the 4 Queens Hotel at Fremont St. Experience.

 

Just remember that not all shows are available every night and midweek is better then weekends. But it is a great way to see some of the best shows in town for up to 50% off. I tried it and I just loved it. The people that work at the booths were great and very helpful. So the next time you are in Las Vegas, try Tix4Tonight you won’t regret it! Remember, you can take the Deuce Bus to any of the Tix4Tonight locations.

The Deuce Bus Las Vegas – Update

 

Alan on The Deuce Bus

I was in Las Vegas from May 3 thru May 8 and I want to bring you up to date on the changes to the Deuce Bus. 

 

As you may or may not know, the Deuce Bus is the public transportation bus that travels up the Las Vegas strip from the south end to Downtown Las Vegas on the North. The buses are Double Decker and run 24/7. I personally love to ride the Deuce Bus when I am in Las Vegas. The buses are new, clean and very comfortable. The drivers are very friendly and helpful. 

Now for the changes. The Deuce Bus has raised their fares. The one way ride ticket is now $3 (up from $2) while the 24 hours unlimited ride pass is now $7 (up from $5). Since they raised the fares, they have instituted a 3 day pass for $15. This pass is only available from the ticket vending machines. These machines are available at both the north downtown terminal and the south end terminal, plus at the MGM stop northbound. There are also 2 other machines along the route, but I cannot remember where exactly they are.

 

The Deuce Bus at the MGM stop

If you have an iPhone, use the GPS maps and you can route your trip on the Deuce Bus and get departure and arrival times. It really helped me get between the Monte Carlo Hotel and the Rio Hotel.

 

I have included some new photos of the Deuce Bus. Next time you are in Vegas, take the Deuce Bus and relax. Oh, and try to get the front seats on the second floor. It is the greatest way to see the Strip!

Also, if you are looking for show tickets at up to 50% off. Try Tix4Tonight, here is the link to the blog post I wrote about my experience with the service. https://thetraveldoctor.wordpress.com/2009/05/12/tix4tonight-in-las-vegas-save-big-bucks/

The Great Front Seats on The Deuce Bus

A Tale of Two American Airline’s Cities

 

New American Terminal at Miami Airport

I am writing this on my way home from a conference in Miami FL. I am sitting in seat 28C on an American Airlines 757. I don’t know why, but American can’t seem to give me two problem free flights in a row. 

Let’s start on Saturday morning at Chicago’s O’Hare airport. I had a 9AM flight to Miami. I arrived at O’Hare at 7:20AM. I walked up to the self-service kiosk, checked my bag (for $15 –Ouch!) and was on my way to the gate. The American employees we very helpful and very pleasant.

I made it through security. Let me tell you, that is always an experience. I was behind a family of 3. They had 3 suitcases, 3 carry-on bags, a stroller and various stuff in their pockets. Well, it took them 10 minutes to get every thing on the belt and get it into the scanner. Then of course they could not get through the metal detector. They must have gone through that detector 10 times until they stopped beeping. It was a comedy of errors. I had to laugh or I would have started to cry. They need to bring the “Family Lane” to O’Hare so that people that travel a lot and know how to go through security can avoid these situations.

So I made it through security, finally! I proceed to the gate and waited to board. The boarding process went smooth, even with a full plane and we were off to Miami on time! Wow, what a great flight. I really enjoyed it, all the on board entertainment worked very well, and the seat reclined too, as little as it reclines, it’s still nice when it works. We arrived at Miami 10 minutes early and I was a happy customer. Now remember, I check my bag. I guess that was a mistake. I waited almost 40 minutes for my bag and my bag was one of the first ones to come around the belt. I guess this should have been my first clue that American at the Miami Airport has some major operational problems. I took my bag and I was off to the Hyatt Regency Miami in a cab. I actually got a cab driver that knew where he was going and got me to the hotel in record time.

It was a great weekend conference. I had hundreds of people at my workshop and panel. It was a really wonderful experience.

So it is now 5:30AM on Monday and I am on my way to the Miami Airport for my return flight home. I arrive at the American Airlines terminal and proceed to the self-service check-in. As easy as it was at O’Hare on Saturday, it was that very difficult in Miami. I had already checked in on my computer at the hotel and I had my boarding pass. So I followed the directions on the self check-in machine and I touched “Bag Check Only.” I am good at following directions. It then told me to scan my boarding pass or put in my record locator number. Well, my boarding pass would not scan, so I entered my record locator number. It took it a while but it found me. It asked me how many bags I wanted to check and I pressed 1. It then asked me for my credit card. I inserted my Amex, it didn’t like that one, it said, “Enter another Credit Card” so I entered my Visa. I guess it liked that magnetic strip, and it charged my credit card. It then told me to go to the “Checked Baggage Only” line. And then it printed another boarding pass for me. Why I don’t know. So there are signs all over that state “Look For The Baggage Only Check-in Line.” That’s great, I am looking all over the place for this Baggage line and I can’t find it. I ask one of the AA employees, where is this Baggage Only line for self-serve? She informs me that I should just get in any line, we don’t have a Baggage Only line. Now mind you, I am standing in front of this sign that is telling people to look for this Baggage Only line and this employee is telling me they don’t have a Baggage Only line. So I get in line and I wait 20 minutes to hand my bag to an agent and it is 6AM! Once I get to the agent, she could not print out my luggage tracking tag that I had already put in all the info in the check-in kiosk. Unlike the Chicago Check-in kiosk where your luggage tags are printed out at the front of the bank of kiosks. So it took 30 minutes for me to check in at a very disorganized Miami Check-in area for American. Then you have to lug your bag over to this area where another employee takes your bag. And this is out of the way. They really have to figure this baggage thing out in Miami.

Now it’s off to the security. I figured, 630AM on a Monday morning, how bad could it be. I came around the corner and noticed that the line was not that long. So that was a good sign. Little did I know that the TSA agent that was checking ID’s thought he was Columbo and was interrogating every passenger that had to pass through his post. This short line that should have been no more than 5 minutes turned into another 20-minute ordeal.

Once I got through security, and yes I was behind another family that had at least 120 pieces of stuff to put thought the belt. How do I get so lucky! All I want to do is check in, go through security and get on my airplane. Is that too much to ask?

I now hike to the new gate area at the Miami Airport. American has opened part of their new terminal. It is really very nice, but the hike to the last gate, well, it’s a REAL hike. And there are no moving sidewalks like some other new airports with long walks have. But I make it to the gate with about 35 minutes to spare. I find a nice spot to settle in to wait for boarding. Now I understand how AA wants to board. You have a group and you are to board by group. Well, it kind of didn’t happen, as the agents lost control of the entire boarding process, which in turn backed everything up. It was like watching a keystone cop movie. Instead of having each group board, they boarded the early boards and then they called group 1, then 2 minutes later they called group 1, 2 and 3. And this is on a FULL 757! On the plane, there was not enough space for the deluge of carryon bags that the $15 bag charge has caused. People standing in the aisles shoving these bags that should have never gotten past the gate agent, trying to cram them into the overhead bins. Well, we did leave 8 minutes late, because no one that was in the aisle would sit down. What a nut house!

So we finally get settled and the plane gets pushed back, taxied and we took off.  The crew was friendly and efficient, but the audio system had this terrible buzz that it was very hard to watch the video. After about 15 minutes of the buzz, it started to fade, so I was able to watch the “CBS eye on American” video entertainment on the video screen. They showed 3 sitcoms. “How I Met Your Mother” “The New Adventures of Old Christine” and “The Big Band Theory.” Now these are prime time family sitcoms right? Well, I guess American doesn’t think so. Get this, they were bleeping out 25% of the dialog. It ruined the video. I was able to read lips at times and the words they were bleeping out were, sex, screwed and full sentences. Folks, these are not programs that are on pay per view, these are prime time network sitcoms. I just don’t get it. Why would they censor these programs? It really ticked me off. I think that American needs to chill out or stop airing video on its aircraft.

 The flight itself was comfortable and the plane was clean. But if you have to fly out of Miami on American, beware! They don’t have their act together like they do at Chicago O’Hare and it could be very frustrating.

JetBlue to Increase Service to the Caribbean

 

JetBlue at the Gate

JetBlue announced that it will add service to Nassau Bahamas from Orlando and Fort Lauderdale on February 1, 2009. And St. Maarten will be getting a new Saturday flight from Boston beginning February 14. All service is subject to government approval. So getting to the Caribbean just got a little easer. Check http://www.jetblue.com for reservations and fares.

The Deuce Bus Las Vegas – Revisited….Or do you Call it The Duce?

 

The Deuce on Las Vegas Blvd

 

The Deuce Logo on the side of the Bus

I just returned from my latest trip to Las Vegas and I want to give everyone an update on the great “Deuce Bus” on the Las Vegas Strip. The Duce Bus is the double decker bus that travels up and down the Las Vegas Strip 24 hours a day, 7 days a week. It is run by CAT, the Citizen Area Transit. The Deuce route begins at the Fremont Street Station downtown and ends at the south end of the strip at the South Strip Transfer Terminal which is on the south side of McCarran International Airport. 

I love this bus. It is easy to use and the buses are brand new! You want to make your way up to the second floor and try to get one of the front seats. This is a great way to see the Las Vegas Strip. The bus makes frequent stops along the strip and you can get to any of the Strip Hotels with the Deuce. The bus also is handicap accessible. So if you have a wheel chair, you can ride the Deuce without a problem.

The one way fare is $2 per ride or save money and buy the 24 hour unlimited ride pass for $5. You can ride all day for $5. The best deal for getting around Las Vegas. You can also use the pass on the other public buses in and around Las Vegas. You will need exact change or you can buy your passes at vending machines along the Deuce Bus route. The machines take cash or credit/debit cards.

UPDATE 5-8-09: There has been a fare increase for the Deuce. The new fare is now $3 one way or $7 for a 24 hour all access unlimited ride pass. They have also added a new pass, a 3 day all access unlimited ride pass for $15. These 3 day passes are only available at the vending machines and not on the bus itself.

I took some great pictures of the Deuce Bus so you can all get a good idea of what this service is all about. So the next time you are in Las Vegas, give the Deuce Bus a try. You will Love it!

 

Second Floor on The Deuce Bus Las Vegas