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Posts Tagged ‘airline’

Delta to Add First Class to Shuttle Flights

Posted by thetraveldoctor on September 27, 2008


Delta will begin adding first class seating on their MD88 Shuttle fleet starting December 1, 2008. The Delta Shuttle flies between Boston, New York LaGuardia and Washington DC. The new two class of service will seat 14 passengers in First Class and 128 in coach. Delta will continue the “Open Seating” policy in both classes on all Shuttle flights. If you decide to buy a First Class ticket, it will cost you $679 as opposed to $164 for coach. Currently The Delta Shuttle offers 30 daily between the three airports. Well, at least Delta still does not charge for your first checked bag.

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Southwest New Boarding System Works Well

Posted by thetraveldoctor on September 26, 2008


 

Southwest gate at Louisville Airport

Southwest gate at Louisville Airport

I just returned from a business trip to Louisville Ky on Southwest. I have to say that Southwest has their act together. I love the new boarding process they have instituted. When you check in at home on the web, or at the airport you receive a boarding pass with a letter and a number. The letter is the boarding group and the number is the boarding position within that group. So if you are in group A and position 15, you will board with the first group and you will be the 15th person on the plane. It worked so well and everyone was happy. We boarded quickly and we were closed up and out of the gate and in the air in no time. The plane was full and we were on time!

 

Southwest also does not charge you to check your first or second bag. They do not have any hidden fees. What you see is what you get. I love that. Clean, efficient transportation. I wish the other airlines got it. They should all take a lesson from Southwest. Thank you Herb! You know how to run a great airline!

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Wifi Comes to the Sky on Delta Airlines

Posted by thetraveldoctor on September 13, 2008


Delta Airlines will outfit it’s entire fleet of 330 planes with WiFi by the summer of 2009. So you will be able to surf the net, send emails and read the local news at 35,000 feet. Delta is partnering with GoGo Internet service. The cost of surfing on Delta will be $10 on flights 3 hours or less. $13 on flights over 3 hours. The only thing you will not be able to do is make phone calls on the net with a service such as skype.

30,000 feet over the Pacific Northwest

30,000 feet over the Pacific Northwest

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Update on United Customer Service Problem.

Posted by thetraveldoctor on September 1, 2008


 

Sunrise over the west coast

Sunrise over the west coast

Well, I tried to use my FREE denied boarding compensation voucher but it was just such a hassle to get it booked, that I just went ahead the next day and bought a full fare ticket to Las Vegas on the website. That way I did not have to speak to anyone at United. I cannot tell you how frustrated I was and still am at United Airlines. I could not get a reservation agent to help me book this ticket. How can anyone run a business that way. The airlines need all the happy customers they can get. But all they do is Piss People Off on a consistent basis. I will try to use the voucher on my next trip, when I am not working on a deadline and I don’t need to get some where on a particular time and day. But the next time I call United I really want to talk to a person that I can understand and that will not insult me on the phone. Get a Clue United! Hire people that care about your customers! I really liked flying United, I want to like United, but they keep kicking me in the head every time I try to book a flight!

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No Customer Service at United Airlines Reservation Dept

Posted by thetraveldoctor on August 30, 2008


 

United Flight Board at O'Hare Airport

United Flight Board at O'Hare

I just got off the phone with a United Reservation agent. I don’t know what country he was in, but it was no where near the United States. I was trying to use a denied boarding compensation ticket voucher I received because I was bumped off a United flight from Seattle to Chicago a few months ago. This agent did not know which end was up. I told him I was flying from Chicago O’Hare to Las Vegas. He then asked me if I was flying out of Ontario CA, I told him I just said I was flying out of O’Hare. He probably has never even been to O’Hare. I told him that I wanted to use my Denied boarding voucher. He told me I would have to mail it to a PO box and have it postmarked by Monday to use it. Well, I told him Monday was a holiday, Labor Day and there was no way I could have it postmarked by Monday Sept 1 as the post office is closed on Sunday and Monday. He said he was sorry but I had to have it postmarked by Monday. I could not believe it. I told him that he was making it very difficult for me to make this reservation and then he insulted me by telling me I was the one that was making it difficult. What a jerk! I then said, OK, I will go to O’Hare tomorrow to pick it up. He said I would have to get it ticketed at O’Hare by 7PM on Sunday as the ticket counter closes at 7PM. I told him that there are flight out of O’Hare after 7PM, how can the ticket counter close at 7PM. He told me people can check in but they cannot buy tickets. Now how ludicrous is that statement. What if you want to take a flight at 9PM but you don’t have a ticket. Well, if you talked to the agent I talked to, you could not buy a ticket. Maybe United should just close up shop and call it quits, as their employees don’t know what the hell they are talking about. Needless to say, I did not get my reservation and I just said thank you and hung up the phone in discuss. I will try this again tomorrow. Maybe I will get someone that can help me and not criticize me.

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When You “Got to Go!” There is Help…..

Posted by thetraveldoctor on August 12, 2008


If you travel for business or pleasure, there comes a point in your day when you “Got to Go!” Yes that’s right, you have to find a toilet and you are in a strange city and you need one BAD! What do you do? Well fear not anymore, I found this great website that works on your mobile phone. It’s called MizPee and it will direct you to the closest toilet in the area. Just go to http://www.mizpee.com on your mobile browser, click on “Find toilet” then input your location and click “Find” and presto! a list of Toilets near your current location pops up. This can be a real life saver when you are on the GO! (no pun intended).

Check it out and let me know if it worked for you. It has worked for me, thank goodness!

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Update on “Open Letter to United Airlines CEO”

Posted by thetraveldoctor on July 28, 2008


 

Vancouver Airport beginning another day

Vancouver Airport beginning another day

I wanted to update everyone regarding my Open Letter to United Airlines CEO Mr. Tilton. I received a reply from a Customer Relations person at the United Corporate Office. I am printing the letter exactly the way it was written including the mistake. I can’t believe that they would send out  a letter like this. The following the reply.

Dear Mr. Gerstner :

I am responding to your communication addressed to Mr. Tilton.

I understand that you the fee for checked baggage. Even though one piece of carry-on baggage and one (small) personal item are free, we understand your dissatisfaction with the fee for checking a bag.  Most airlines base fees on the cost of doing business at a realistic profit.  Since our customers need specific services for a variety of reasons, we consider such factors as customer demand, type of service needed, as well as the fees charged by our competitors.  While your carry-on bag is free of charge, fees for specific services allow us to tailor our products and services around what our customers value most and are willing to pay for. Other products we have customized include Economy Plus seating and Buy on Board products. Still, your comments are important to us and I will share your views with our baggage management team responsible for policies. Your feedback will help us evaluate our decisions that impact your choice of airline.

Please allow us the privlege to continue serving your travel needs.

Sincerely,

Umashankar Kar

Customer Relations

 

As I said in my earlier posts, These airlines just don’t have a clue how to run their airlines. It’s all about the Customer Stupid!

I welcome your comments!

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US Air…Charging for Drinks Won’t Help

Posted by thetraveldoctor on July 28, 2008


 

These airlines just don’t get it. US Air has now taken the entertainment units off all of their planes. What a great way to attract new customers. Then they decide to charge for soft drinks. What will they think of next? Maybe they will charge a dollar to use the rest room.

As I have said before, these airlines do not know how to run their business. The don’t understand that it’s all about the customer. Make your product uncomfortable and hard to use and people will stop using it. And that is where these airlines are going. 

The only airline out there that “Gets it” is Southwest. They don’t promise the world and they deliver a consistently good product that their passengers love. The rest of the industry could learn a lesson from Southwest. Thanks Herb Kelleher for showing the world how to run an airline.

A morning flight over Seattle WA

A morning flight over Seattle WA

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$15 to check a bag on your flight? What’s Wrong with this picture?

Posted by thetraveldoctor on May 21, 2008


This is getting ridiculous. American Airlines stated today, May 21, 2008 that it is going to start charging $15 to let you check one bag on your flight. How nuts is that. First they tell you that you cannot carryon items and they make you put them in your checked baggage. Now they tell you that you have to pay to check that bag that you can’t carryon! What is wrong with these airlines. If you need to increase your fares to cover your costs, then raise the fare, but don’t nickel and dime the customers to death. This is an insult to the intelligence of the everyday traveler.

I sure hope that no other airline follows American’s lead.  Let me know what you think.

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