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Posts Tagged ‘airports’

US Air…Charging for Drinks Won’t Help

Posted by thetraveldoctor on July 28, 2008


 

These airlines just don’t get it. US Air has now taken the entertainment units off all of their planes. What a great way to attract new customers. Then they decide to charge for soft drinks. What will they think of next? Maybe they will charge a dollar to use the rest room.

As I have said before, these airlines do not know how to run their business. The don’t understand that it’s all about the customer. Make your product uncomfortable and hard to use and people will stop using it. And that is where these airlines are going. 

The only airline out there that “Gets it” is Southwest. They don’t promise the world and they deliver a consistently good product that their passengers love. The rest of the industry could learn a lesson from Southwest. Thanks Herb Kelleher for showing the world how to run an airline.

A morning flight over Seattle WA

A morning flight over Seattle WA

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Open Letter to United Airlines CEO on Checked Baggage

Posted by thetraveldoctor on June 18, 2008


                                                                            I sent this letter to Glenn Tilton, President and CEO of United Airlines. I guess the Airlines just don’t get it!Flying over America

Dear Mr. Tilton,

I am a loyal fan of United Airlines. I just completed a wonderful flight from Seattle to Chicago on United. Everyone from the gate agent in Seattle to the flight crew on the aircraft, were just great. It was the best flying experience I have had in months and I want to thank you for that.

And now for the main reason for this letter. I just received an email regarding United’s new baggage policy. I have to tell you that I am appalled. This is no way to run an airline. I have been in the travel industry for 37 years and I am currently a consultant to the travel industry. I wrote a piece on American’s $15 baggage charge where I questioned the policy and wondered if in fact the management at American were trying to put the airline in bankruptcy. The cold hard fact is $15 for a checked bag is a way to nickel and dime your customers away from your airline. This does not address the real problem, which is the escalating cost of running an airline. Fuel is now a major concern, but $15 per bag is not the answer. You have to price your product correctly. Charge your passenger what it costs to transport them from point A to point B and include the costs associated with that transportation, which includes at least one checked bag. You understand that you are forcing more and more people to carry on more luggage. A carryon suitcase clobbered me 2 weeks ago by a passenger that did not want to check her bag. She hoisted it up into the overhead and then it fell out and hit me in the head. With this additional carryon luggage, the boarding process will be slowed and there will be gate delays. It just does not make sense.

 I will give you some free advice. Don’t implement your $15 baggage charge, just raise your fares to cover your costs and make a profit. You will then have a profitable airline and you will have happy passengers, happy employees and happy investors. People will pay the price for a “Great Product” so make your airline a great airline by delivering a great customer experience. Try it, it works.  If you don’t, you will drive your customers away from your airline and then everyone loses.

I really hope that you, Mr. Tilton reads this letter and not one of your assistants because I would like to hear back from you, as you are the driving force behind this airline. Looking forward to your reply.

Posted in airlines, bags, Hotels, investments, Las Vegas, luggage, tickets, Transportation, Travel, Uncategorized, Vacations | Tagged: , , , , , , , | 2 Comments »

If it has wheels, some people think it’s a carry-on

Posted by thetraveldoctor on May 1, 2008


I guess this is my rant for this week. I just returned from a flight on American Airlines from Las Vegas. I was in boarding group 4, I don’t know how I always get in boarding group 4. I check in at home 24 hour in advance and I still get boarding group 4. But anyway, I board the plane and get to my seat, an aisle seat on a 757 and sit down. Within 30 seconds, this women comes down the aisle dragging this huge suitcase and bumping into everyone that has an aisle seat. She gets to my row, row 21 and stops. Now mind you, there are maybe 15 people behind her and now she is standing in the middle of the aisle with this suitcase (yes it has wheels) that should have been checked. I have no Idea how she got it through security. Now everyone is backed up out the door of the plane waiting for her to hoist this boulder into the overhead rack. So she tries to lift this thing by herself into the overhead rack. After the first try, it fell on an empty seat. The second try it fell on the passenger in row 20. I get up to try to help her and it falls on me. There was no way that the suitcase was going to fit into the over head rack the way it was packed. So she starts taking things out of this suitcase and putting it in her carryon bag. Well, to make a long story short, the flight attendant was able to finally cram that thing into the overhead after she emptied about 2 pounds of stuff into her carry on bag but now there was no space for any ones carryons except hers.

So, please the next time you fly. Be respectful to your fellow passengers and bring a small carryon that will fit without any problem in the overhead rack. And remember, just because it has wheels, does not make it a CARRYON!

Ok, I feel better now. 

Posted in airlines, Hotels, investments, Las Vegas, luggage, tickets, Transportation, Travel, Vacations | Tagged: , , , , , , , | 1 Comment »