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Posts Tagged ‘business travel’

Grand Hyatt NY Gets An “F” For Accommodations!

Posted by thetraveldoctor on June 6, 2009


 

Grand Hyatt Hotel New York City

Grand Hyatt Hotel New York City

I just returned from a business trip to New York where I gave a presentation to a group of travel industry professionals. The conference went well, but that is not my reason for writing this. The problem was with the Hotel.

The conference hotel was the Grand Hyatt in New York City. This is a very large business hotel located right next to Grand Central Station on 42nd street. I was excited about staying at the hotel as I really enjoy the Hyatt brand. 

 

I arrived at 1250AM in stead of 1030PM as my flight was late from Chicago due to weather in the New York area. So I am now very tired, somewhat wet as it has been pouring rain for the entire trip from Newark Airport to the Grand Hyatt Hotel and I had to wade through the rain to get to the Super Shuttle Bus. I walk into the lobby of the Grand Hyatt and proceed to the Registration Desk. Now remember it is 1250AM on Thursday morning and there are at least 12 people waiting in line to check in. Now that would not be so bad, but there is only one desk clerk handling the check in and to add insult to injury, there are approximately 15 self service check-in kiosk that all say “OUT OF SERVICE – SEE DESK CLERK TO CHECK IN.” So now I am very tired, I have a bad headache and I am standing in a line that is not moving at all. 

 

20 minutes later I make it up to the desk clerk. I give him my name and my reservation number. He types it into the computer and then I see that look on his face that I have seen to many times before. You know the look of bad news at 115 in the morning. So he tells me that the room I reserved was not available. My heart dropped! I said you have to give me a room. He tells me that he has a queen size smoking room. I said to myself, “how bad could a smoking room be?” So I say to the desk clerk, I just need a room to sleep in, I will take the room. 

 

So he gives me the key card and I proceed to the 15th floor room I was assigned. I get to the room and open the door and walk in and then it hit me. This room REAKED of smoke! Oh did it stink, it just knocked you over. It smelled like someone chain smoked no-stop for a week! But again, I was so tired and I had this terrible headache and I just needed so sleep. So I climbed into the bed and fell asleep. 

 

When I woke up, I really look around the room for the first time. The window shade was all stained and looked as if someone threw a cup of coffee on it. The lights on the night stands did not work properly. The Desk lamp shade was broken and had a hole in it.  There was a floor lamp that was leaning over like someone bent the base.  And the final straw, the wifi in the room did not work.

 

I walked into the bathroom to take a shower. The bathroom look pretty good, so I get into the shower, close the curtain and turned on the water. I adjusted the temperature and then the tub started to fill up. Ok, so the drain was running slow. I hit the shower button and the shower turned on. It started to spray nicely around the curtain and on to the floor. I could not get a good flow onto me, but it did a great job of making a puddle on the floor of the bathroom, which I could not stop.

 

I was really frustrated by this time. I got out of the shower and threw two towels on the floor to soak up the water. I then dried myself off with a third towel, at least they gave me 4 towels and they were not the usual fluffy Hyatt towels, they were very scratchy and thin towels.

 

The service was just fair throughout the hotel. The public areas were very nice, but the service was poor at best. I stay in lots of hotel rooms during the year and this was a stay that I want to forget. I cannot recommend the Grand Hyatt in New York until they do something to improve the quality control of the rooms and the attitude of the staff.

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Delta to Add First Class to Shuttle Flights

Posted by thetraveldoctor on September 27, 2008


Delta will begin adding first class seating on their MD88 Shuttle fleet starting December 1, 2008. The Delta Shuttle flies between Boston, New York LaGuardia and Washington DC. The new two class of service will seat 14 passengers in First Class and 128 in coach. Delta will continue the “Open Seating” policy in both classes on all Shuttle flights. If you decide to buy a First Class ticket, it will cost you $679 as opposed to $164 for coach. Currently The Delta Shuttle offers 30 daily between the three airports. Well, at least Delta still does not charge for your first checked bag.

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Southwest New Boarding System Works Well

Posted by thetraveldoctor on September 26, 2008


 

Southwest gate at Louisville Airport

Southwest gate at Louisville Airport

I just returned from a business trip to Louisville Ky on Southwest. I have to say that Southwest has their act together. I love the new boarding process they have instituted. When you check in at home on the web, or at the airport you receive a boarding pass with a letter and a number. The letter is the boarding group and the number is the boarding position within that group. So if you are in group A and position 15, you will board with the first group and you will be the 15th person on the plane. It worked so well and everyone was happy. We boarded quickly and we were closed up and out of the gate and in the air in no time. The plane was full and we were on time!

 

Southwest also does not charge you to check your first or second bag. They do not have any hidden fees. What you see is what you get. I love that. Clean, efficient transportation. I wish the other airlines got it. They should all take a lesson from Southwest. Thank you Herb! You know how to run a great airline!

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No Customer Service at United Airlines Reservation Dept

Posted by thetraveldoctor on August 30, 2008


 

United Flight Board at O'Hare Airport

United Flight Board at O'Hare

I just got off the phone with a United Reservation agent. I don’t know what country he was in, but it was no where near the United States. I was trying to use a denied boarding compensation ticket voucher I received because I was bumped off a United flight from Seattle to Chicago a few months ago. This agent did not know which end was up. I told him I was flying from Chicago O’Hare to Las Vegas. He then asked me if I was flying out of Ontario CA, I told him I just said I was flying out of O’Hare. He probably has never even been to O’Hare. I told him that I wanted to use my Denied boarding voucher. He told me I would have to mail it to a PO box and have it postmarked by Monday to use it. Well, I told him Monday was a holiday, Labor Day and there was no way I could have it postmarked by Monday Sept 1 as the post office is closed on Sunday and Monday. He said he was sorry but I had to have it postmarked by Monday. I could not believe it. I told him that he was making it very difficult for me to make this reservation and then he insulted me by telling me I was the one that was making it difficult. What a jerk! I then said, OK, I will go to O’Hare tomorrow to pick it up. He said I would have to get it ticketed at O’Hare by 7PM on Sunday as the ticket counter closes at 7PM. I told him that there are flight out of O’Hare after 7PM, how can the ticket counter close at 7PM. He told me people can check in but they cannot buy tickets. Now how ludicrous is that statement. What if you want to take a flight at 9PM but you don’t have a ticket. Well, if you talked to the agent I talked to, you could not buy a ticket. Maybe United should just close up shop and call it quits, as their employees don’t know what the hell they are talking about. Needless to say, I did not get my reservation and I just said thank you and hung up the phone in discuss. I will try this again tomorrow. Maybe I will get someone that can help me and not criticize me.

Posted in airlines, bags, Business Class, Coach, Hotels, Las Vegas, luggage, news, pillows, seniors, tickets, Transportation, Travel, travel agents, Uncategorized, Vacations | Tagged: , , , , , , , , , , , , , , , | 1 Comment »

When You “Got to Go!” There is Help…..

Posted by thetraveldoctor on August 12, 2008


If you travel for business or pleasure, there comes a point in your day when you “Got to Go!” Yes that’s right, you have to find a toilet and you are in a strange city and you need one BAD! What do you do? Well fear not anymore, I found this great website that works on your mobile phone. It’s called MizPee and it will direct you to the closest toilet in the area. Just go to http://www.mizpee.com on your mobile browser, click on “Find toilet” then input your location and click “Find” and presto! a list of Toilets near your current location pops up. This can be a real life saver when you are on the GO! (no pun intended).

Check it out and let me know if it worked for you. It has worked for me, thank goodness!

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