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Posts Tagged ‘reservations’

Southwest to Launch Minneapolis flights from Chicago

Posted by thetraveldoctor on October 4, 2008


 

Southwest Airlines in flight

Southwest Airlines in flight

Southwest Airlines announced on Wednesday that it will launch new service between Chicago Midway and Minneapolis St. Paul beginning in March. Southwest is moving into the Minneapolis St. Paul market right at the time that Northwest and Delta are expected to merge. This merger is expected to reduce service for Northwest at Minneapolis.  

Southwest is a great carrier and then know what they are doing. They would not launch service into a new market if they didn’t think they could make a profit. The Minneapolis market needs a good low cost carrier as fares to that city have been very high and with the entry of Southwest, it will bring fares down in the market.

Southwest plans to release more details about the Minneapolis service in the coming months.

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Update on United Customer Service Problem.

Posted by thetraveldoctor on September 1, 2008


 

Sunrise over the west coast

Sunrise over the west coast

Well, I tried to use my FREE denied boarding compensation voucher but it was just such a hassle to get it booked, that I just went ahead the next day and bought a full fare ticket to Las Vegas on the website. That way I did not have to speak to anyone at United. I cannot tell you how frustrated I was and still am at United Airlines. I could not get a reservation agent to help me book this ticket. How can anyone run a business that way. The airlines need all the happy customers they can get. But all they do is Piss People Off on a consistent basis. I will try to use the voucher on my next trip, when I am not working on a deadline and I don’t need to get some where on a particular time and day. But the next time I call United I really want to talk to a person that I can understand and that will not insult me on the phone. Get a Clue United! Hire people that care about your customers! I really liked flying United, I want to like United, but they keep kicking me in the head every time I try to book a flight!

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