The traveldoctor's Weblog

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Posts Tagged ‘vouchers’

Update on United Customer Service Problem.

Posted by thetraveldoctor on September 1, 2008


 

Sunrise over the west coast

Sunrise over the west coast

Well, I tried to use my FREE denied boarding compensation voucher but it was just such a hassle to get it booked, that I just went ahead the next day and bought a full fare ticket to Las Vegas on the website. That way I did not have to speak to anyone at United. I cannot tell you how frustrated I was and still am at United Airlines. I could not get a reservation agent to help me book this ticket. How can anyone run a business that way. The airlines need all the happy customers they can get. But all they do is Piss People Off on a consistent basis. I will try to use the voucher on my next trip, when I am not working on a deadline and I don’t need to get some where on a particular time and day. But the next time I call United I really want to talk to a person that I can understand and that will not insult me on the phone. Get a Clue United! Hire people that care about your customers! I really liked flying United, I want to like United, but they keep kicking me in the head every time I try to book a flight!

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